Privacy Policy

Your privacy matters to us. This policy explains how draxiliquento collects, uses, and protects your personal information when you use our budget optimization platform.

Last Updated: March 15, 2025

Information We Collect

draxiliquento collects various types of information to provide you with personalized budget optimization services. Understanding what we collect helps you make informed decisions about sharing your information with us.

Personal Information

This includes your name, email address, phone number, and postal address. We collect this information when you create an account, contact our support team, or register for our webinars and educational resources.

Financial Data

To provide budget optimization services, we may collect information about your income, expenses, financial goals, and spending patterns. This data is encrypted and handled with the highest security standards.

Usage Information

We automatically collect information about how you interact with our platform, including pages visited, features used, time spent on different sections, and your device and browser information.

Communication Records

When you contact us through email, chat, or phone, we keep records of these communications to provide better support and improve our services based on your feedback.

How We Use Your Information

Your information serves multiple purposes that directly benefit your experience with draxiliquento. We're committed to using your data responsibly and only for legitimate business purposes.

  • Provide personalized budget optimization recommendations based on your financial situation
  • Process transactions and manage your account securely
  • Send you important updates about your account, service changes, and security notifications
  • Improve our platform's functionality and develop new features that benefit our users
  • Provide customer support and respond to your inquiries promptly
  • Conduct research and analysis to enhance our budget optimization algorithms
  • Comply with legal obligations and protect against fraudulent activities
  • Send marketing communications about relevant services, with your consent

Important: We never sell your personal information to third parties for marketing purposes. Any data sharing occurs only under specific circumstances outlined in this policy, such as with trusted service providers who help us operate our platform.

Information Sharing and Disclosure

draxiliquento shares your information only when necessary to provide our services or when required by law. We maintain strict controls over who has access to your data and how it can be used.

Service Providers

We work with trusted third-party companies that help us operate our platform, including cloud hosting services, payment processors, and customer support tools. These providers are contractually obligated to protect your information and can only use it for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government request. This includes situations where disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you before your information becomes subject to a different privacy policy.

Consent-Based Sharing

We may share information with your explicit consent, such as when you choose to connect third-party financial institutions to improve our budget analysis capabilities.

Your Privacy Rights

As a draxiliquento user, you have significant control over your personal information. We've designed our platform to make it easy for you to manage your privacy preferences and exercise your rights.

Access Your Data

You can request a copy of all personal information we hold about you. This includes your account details, financial data, and communication history.

Correct Information

If any of your personal information is inaccurate or outdated, you can update it directly in your account settings or contact our support team for assistance.

Delete Your Account

You can request deletion of your account and associated data at any time. Some information may be retained for legal or business purposes as outlined in our retention policy.

Data Portability

You can request your data in a machine-readable format to transfer to another service provider, where technically feasible.

Marketing Opt-Out

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or updating your preferences in your account.

Restrict Processing

In certain circumstances, you can request that we limit how we process your information while maintaining your account.

Data Security and Protection

Protecting your information is our top priority. We've put multiple layers of security measures in place to safeguard your data from unauthorized access, alteration, or disclosure.

  1. Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption protocols.
  2. Access Controls: We use role-based access controls and multi-factor authentication to ensure only authorized personnel can access user data.
  3. Regular Security Audits: Our systems undergo regular security assessments and penetration testing by independent security firms.
  4. Data Minimization: We collect and retain only the information necessary to provide our services effectively.
  5. Secure Infrastructure: Our platform is hosted on secure cloud infrastructure with automated backup and disaster recovery capabilities.
  6. Employee Training: All team members receive regular training on data protection and security best practices.
  7. Incident Response: We have established procedures for detecting, responding to, and reporting security incidents promptly.

While we implement robust security measures, no system is completely immune to threats. We encourage you to use strong passwords, keep your login credentials secure, and promptly report any suspicious account activity.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.

Account Information

Your basic account information is retained while your account is active and for up to 7 years after account closure for legal and business purposes.

Financial Data

Financial information used for budget optimization is retained while you actively use our services. Upon account deletion, this data is securely deleted within 90 days, except where required by law.

Communication Records

Customer support communications are retained for 3 years to help us improve our services and resolve any future issues.

Usage Analytics

Aggregated and anonymized usage data may be retained indefinitely for research and service improvement purposes. This data cannot be linked back to individual users.

International Data Transfers

draxiliquento operates primarily in Australia, but some of our service providers may process data in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place.

  • We use cloud providers that comply with international data protection standards
  • All international transfers are protected by appropriate contractual safeguards
  • We only transfer data to countries with adequate privacy protection or under approved transfer mechanisms
  • You can request information about specific countries where your data may be processed

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These tools help us remember your preferences, analyze usage patterns, and provide personalized recommendations.

Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality and cannot be disabled
  • Performance Cookies: Help us understand how users interact with our platform
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into user behavior to improve our services

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

If you disagree with any changes to this policy, you may close your account. Continued use of our services after policy updates indicates your acceptance of the revised terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, please contact us: Email: info@draxiliquento.com Phone: +61746331317 Address: G05 Benham Building, North Terrace, Adelaide SA 5005, Australia Privacy Response Time: We respond to privacy inquiries within 30 days